Faq

1. What is Afif.R2?

Afif.R2 is an online store that offers a wide range of high-quality products for your home, family, and everyday life. We specialize in Baby & Toddler products, Home & Kitchen essentials, and Electronics, among other categories.

2. How do I place an order on Afif.R2?

Placing an order is simple! Browse our product categories, select the items you want to purchase, add them to your cart, and proceed to checkout. You’ll be guided through a secure payment process to complete your order.

3. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express) as well as secure online payment options like PayPal. All transactions are processed securely to protect your information.

4. Do you offer international shipping?

Currently, we offer shipping in the USA, UAE, Australia. We're working on expanding our shipping options, so stay tuned for future updates.

5. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. You’ll receive tracking information as soon as your order ships.

6. Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Please visit our Returns & Exchanges page for more details.

7. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package through our website or the carrier’s site.

8. What if I received a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team immediately. We’ll arrange for a replacement or refund as quickly as possible.

9. How can I contact Afif.R2 customer service?

You can reach our customer service team by call or email+966532274945, afifonline.r2@gmail.com. We’re here to help with any questions or issues you may have.

10. Do you offer discounts or promotions?

Yes! We regularly offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay informed about our latest offers and deals.